Versand
We aim to offer excellent shipping services across Australia, United States, United Kingdom, Canada, New Zealand, Ireland, Poland and Germany.
Australia
United States
United Kingdom
Canada
New Zealand
Ireland
Poland
Germany
- Cut-off time: 18:00PM (GMT+10:00) Australian Eastern Standard Time (Sydney) (Mon - Fri)
- Processing time: 1-3 business days (Mon - Fri)
- Shipping time: 8-12 business days (Mon - Fri)
- Total delivery time: 9-15 business days (Mon - Fri)
All orders within Australia, United States, United Kingdom, Canada, New Zealand, Ireland, Poland and Germany are shipped free of charge.
Shipping Partners
We work with reputable shipping services like Australia Post, DHL, and DPD to ensure reliable and timely deliveries.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. This number can be used to track the delivery status here.
Lost or Missing Packages
If your package is not delivered or is lost, please contact our customer service immediately. We will work with our shipping partners to investigate the issue and, if necessary, send a replacement or issue a refund. For more information, refer to our returns and refund policy.
Address Change
If an address change is necessary, please email our customer service at support@the-costume-chest.com within 24 hours after placing your order or before the cut-off time.
Not at Home
If you are not at home at the time of delivery, the courier will either make a second attempt or leave the package at a nearby collection point. You will receive a notification with instructions on where and when to pick up your package.
Refusal of Delivery
If you refuse a delivery, the return shipping costs will be at your expense.
Contact Details
If you have any questions about your order or our shipping terms, please feel free to contact our customer service team via email at support@the-costume-chest.com or through our contact form.
Company Information
Website Name: The Costume Chest
Address: Exportweg 50, 2742 RC Waddinxveen, Netherlands
Email: support@the-costume-chest.com
Contact Form: here
Phone Number: +31 610072945
Chamber of Commerce number: 67243053
VAT ID: NL002381707B61
Customer Service Hours
Monday to Friday: 09:00 - 17:00 PM
Saturday and Sunday: 11:00 - 16:00 PM
Average response time : within 24 hours
Join our family at @the.costume.chest where every outfit tells a sweet little story.