Widerrufsrecht
This policy applies to the following country:
- Australia
- United States
- United Kingdom
- Canada
- New Zealand
- Ireland
- Poland
- Germany
Right to Cancel
You have the right to cancel your order within 14 days of receiving it without giving any reason.
Return Conditions
Product Condition:
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be returned in its original packaging.
Non-returnable Products:
Certain categories of products cannot be returned, such as perishable goods, custom-made items, or hygiene-sensitive products (e.g., beauty products).
Return Process
Contact Us:
To start a return, contact our customer service at support@the-costume-chest.com within 14 days of receiving your order. Please include your order number and the reason for the return.
Receive Return Instructions:
After contacting customer service, you will receive return instructions and the return address. The return address may vary depending on the type of product or your location, so it’s important to contact us before sending anything back.
Return Shipping Costs
You are responsible for the direct costs of returning the goods.
Refund Process
Processing Time:
We aim to process refunds within 5 days of receiving your returned item.
Refund Method:
Refunds are issued via the original payment method used during checkout.
Specific Scenarios
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately and send photos of the damaged item. We will arrange a replacement or issue a refund as soon as possible.
Wrong Product Received:
If you receive the wrong item, contact us so we can send you the correct product at no additional cost.
Product Not Received:
If your product hasn’t arrived within the expected delivery timeframe, please contact us so we can investigate and find an appropriate solution. Your order might still be on the way. Please check our Shipping Policy and track your order on our Tracking Page.
Change of Mind:
You may return any product within the specified period, provided it meets our return conditions.
Order Cancellation:
You can cancel your order free of charge within 24 hours of placing it. If the order has already been shipped, you will need to wait until you receive it and then follow the standard return process.
Exchanges:
We do not offer exchanges. If you wish to exchange a product, please return the item and place a new order once your return is approved. This ensures the fastest processing.
Company Information
Website Name: The Costume Chest
Address: Exportweg 50, 2742 RC Waddinxveen, Netherlands
Email: support@the-costume-chest.com
Contact Form: here
Phone Number: +31 610072945
Chamber of Commerce number: 67243053
VAT ID: NL002381707B61
Customer Service Hours
Monday to Friday: 09:00 - 17:00 PM
Saturday and Sunday: 11:00 - 16:00 PM
Average response time : within 24 hours
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